FAQ

FAQ

1 Can I made custom crown or other accessories?
Yes, you can please contact me or make a custom order request.

2 How can I know my order status ,of if I have some question.
please check your message box,usually I will write to tell your the order status every 3 days.
or please write to me,I will reply and help in 24 hours.

3 After you place an order,In how many days you can get your package,and how you will send my order to me?

The shipping will take about 14-18 days.
you can see more information about the shipping in my shop policy -about shipping

4 where can I trace my package.
please check your message box,I will leave a tracing number
and you can find where to trace the shipping in my shop policy-about shipping

5 what can I do if I have problem.
please check Return and Exchange Policy and FAQ & Problem of my shop,and write to me as soon as possible,I will reply and help in 24 hours.

6 Do I need to pay Duty TAX & Import VAT
No, you dont. I ship it as a "gift"

7 The tracing number I give can not be see on Post office’s web.
if you got this problem,please do not worry,and write to me as soon as possible, I will check with my post office. may be they lost the package or they change the tracing number for the package.
If you can not got the package in 1 month after I ship the package,and my post office can not tell me where is the package,it may be lost.
then if you still want the order,I will send you a new package free.
if you do want the order any more,I will pay all your money back.

8 package been send back to me by Post office.
After the package arrived in your country,if the post office can not find your address(wrong address),or can not get in contact with you in 7-12 days, they will send the package back to me,and I will have to pay the back shipping fee.
when you place an order,I have check the address and phone number with you,and when I ship the package,I have leave a message to tell you about the shipping.
so when I get the package,if you want me to send the package again,you will have to pay the shipping fee again.
if you do not want the order any more,you have to pay the shipping fee to your country and the back shipping fee.